PK Super Privacy Policy

1 Introduction

PK Super is an online gaming platform serving adult players across Pakistan. We offer slots, bingo, crash games, live casino games and related entertainment products, with all transactions handled in Pakistani Rupees (PKR). As part of running the platform, we collect and process certain personal information about our users. This Privacy Policy is our commitment to being transparent about what we do with that information.

We take your privacy seriously. We only collect the data we genuinely need to operate the platform, process your payments and keep your account secure. We do not sell your personal data to third-party marketers, and we do not use your information for purposes that go beyond what is described in this policy.

This policy is written in plain language so it is straightforward to read and understand. If there is anything here that is not clear, please reach out to us directly before creating an account. You deserve to know exactly how your information is being handled before you share it with us.

2 What Personal Information We Collect

The personal information we collect depends on how you interact with PK Super. The table below summarises the main categories of data we hold about registered players:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions or health information unless you voluntarily provide it in the context of a responsible gaming request (for example, if you contact us about self-exclusion and mention a health-related reason).

3 How We Collect Your Information

PK Super collects your personal information through several channels, depending on how you use the platform:

• Direct registration: When you create a PK Super account, you provide your name, email address, phone number and date of birth directly through the registration form.
• Deposits and withdrawals: When you deposit or withdraw funds via JazzCash, Easypaisa, Raast, bank transfer or another supported payment method, your payment account details and transaction references are captured as part of the transaction record.
• App and browser usage: When you use the PK Super website or mobile app, we automatically collect technical data including your IP address, device type, browser version, operating system and session activity. This happens through standard server logs and first-party analytics tools.
• Support interactions: When you contact PK Super support via live chat or email, the content of those conversations is recorded for quality assurance and dispute resolution purposes.
• Cookies and similar technologies: PK Super uses cookies and local storage on the website and app. See Section 7 for full details on how these work and what they track.

4 How We Use Your Personal Data

PK Super uses the data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is listed below, and we do not use automated decision-making in ways that significantly affect your access to services without human review being available.

• To create and manage your PK Super account and keep your account details up to date.
• To process PKR deposits and withdrawals through your chosen payment method – JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets.
• To verify your identity and age as required before processing your first withdrawal or at any point we have reasonable grounds to request verification.
• To detect and prevent fraud, money laundering, bonus abuse and other forms of dishonest activity on the platform.
• To provide customer support and resolve any disputes or complaints you raise with us.
• To monitor responsible gaming activity and apply any deposit limits, session limits or self-exclusion settings you have requested.
• To send you transactional communications – deposit confirmations, withdrawal updates and account security alerts.
• To improve the PK Super platform by analysing how players use the site and app, identifying performance issues and planning new features.
• To send you promotional offers and bonus notifications if you have opted in to marketing communications. You can unsubscribe at any time from within your account settings or by contacting support.

PK Super will never use your personal data to make unsolicited sales calls or share your contact details with third-party advertisers for their own marketing purposes.

5 Payment Data & Financial Information

Because PK Super operates entirely in PKR and processes payments through Pakistan-based channels including JazzCash, Easypaisa and Raast, we handle financial data that is specific to the Pakistan payments ecosystem. We treat this category of data with additional care.

• Your JazzCash or Easypaisa wallet number and any bank account details you provide are stored in encrypted form. They are never stored as plain text in any PK Super system.
• Full card numbers are never stored on PK Super servers. Card payment processing is handled by a PCI-compliant third-party payment gateway.
• Your transaction history – deposits, withdrawals, wagers and bonus credits – is stored securely and is accessible to you in your account dashboard at any time.
• PK Super may share your transaction data with our payment processing partners and with fraud prevention services to verify the legitimacy of transactions. This is necessary to operate the platform and protect all players.

If we detect unusual transaction activity on your account – for example, a large withdrawal request from a new device – we may place a temporary hold on the transaction and contact you for confirmation before proceeding. This is a security measure designed to protect you.

6 When We Share Your Data

PK Super does not sell your personal data. We share your information only in the circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast and other payment partners receive the transaction data necessary to complete your deposit or withdrawal.
• Identity verification providers: Third-party services used to verify your age and identity may receive your name, date of birth and, where required, a copy of your identity document. These providers are contractually bound to use your data only for the purpose of the verification check.
• Fraud and security services: We may share technical and transaction data with fraud prevention partners to detect suspicious activity and protect the platform.
• Technology service providers: Companies that help us host, maintain and improve the PK Super platform may access data as part of providing those services. They operate under strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal obligations: If we are required by law to disclose your data to a competent authority, we will do so. We will tell you about such disclosure where we are legally permitted to do so.

7 Cookies & Tracking Technologies

PK Super uses cookies and similar browser storage technologies on our website and mobile app. These are small data files stored on your device that help the platform work correctly and allow us to understand how it is being used. Below is a summary of the types of cookies we use:

• Essential cookies: These are necessary for the platform to function. They handle your login session, remember your account preferences and keep your session secure. You cannot opt out of essential cookies and continue to use the platform.
• Analytics cookies: We use first-party analytics to understand how players navigate the site – which pages are visited most, where players drop off and how long sessions last. This data is aggregated and does not identify you personally.
• Preference cookies: These remember your platform settings such as language preference, notification choices and display options so you do not have to set them again each time you log in.

You can manage or clear cookies through your browser settings at any time. Note that disabling essential cookies may prevent certain parts of the PK Super platform from working correctly.

8 Data Storage & Security

PK Super stores your personal data on secure servers with access controls, encryption and monitoring in place. We use industry-standard practices to protect your information from unauthorised access, disclosure, alteration or destruction.

• All data transmissions between your device and PK Super servers are encrypted using TLS (Transport Layer Security).
• Sensitive financial data – including wallet numbers and payment account references – is stored in encrypted form and is never held as plain text.
• Access to your personal data within PK Super is restricted to staff who need it to perform their role. All staff with data access are bound by confidentiality obligations.
• Passwords are stored using one-way hashing. PK Super staff cannot see your password in plain text and will never ask you for it.

While we take every reasonable precaution, no internet-based platform can guarantee absolute security. If you suspect your account has been accessed without your permission, please contact PK Super support immediately so we can take protective action.

9 How Long We Keep Your Data

PK Super retains your personal data for as long as your account is active and for a reasonable period after account closure to meet our operational and legal obligations. Specifically:

• Account and identity data is retained for a minimum of five years after your account is closed, to comply with anti-money laundering record-keeping requirements.
• Financial transaction records are retained for a minimum of five years after the transaction date.
• Support communications are retained for two years from the date of the conversation.
• Technical and usage data is typically retained for up to 12 months before being deleted or fully anonymised.
• Marketing preference records are retained until you withdraw your consent, plus a short administrative period to ensure your opt-out is properly applied.

When data is no longer needed, it is securely deleted or irreversibly anonymised. We do not retain data "just in case" beyond the periods described above.

10 Your Rights Over Your Personal Data

As a PK Super player, you have meaningful rights over the personal data we hold about you. Here is a summary of those rights and how to exercise them:

To exercise any of these rights, contact PK Super support with your request. We will verify your identity before processing any data request. We aim to respond within 30 days. There is no charge for exercising your data rights.

11 Children & Minors

PK Super is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on PK Super using false age information, please contact us immediately. We will investigate, close the account and delete the associated personal data as quickly as possible.

12 Third-Party Links

The PK Super platform does not contain links to external third-party websites for advertising or promotional purposes. If you navigate away from PK Super through a link you have found elsewhere, PK Super has no responsibility for the privacy practices of that external site. This Privacy Policy applies only to data collected by PK Super through its own website and mobile applications.

13 Updates to This Privacy Policy

PK Super may update this Privacy Policy from time to time as our platform evolves or as legal requirements change. When we make meaningful changes, we will notify registered players via email and display a notice on the platform. The "Last Updated" date at the top of this page always reflects the most recent revision.

If you disagree with any change to this Privacy Policy, you can close your account by contacting support. Continued use of PK Super after the effective date of an updated policy constitutes acceptance of the new terms.

14 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information has been handled, please contact the PK Super support team. We will do our best to resolve your query promptly and transparently.